Elizabeth Martinell Barfoed
Senior lecturer | PhD in Social Work
Standardiserad interaktion - en utmaning i socialt arbete
Author
Summary, in English
nomethodology and discourse analysis, the study shows that clients applying for welfare benefits or subject to pre-trial investigation at the probation office are expected to participate. The standardized interaction has special characteristics: The conversation is highly reduced to yes-no answers, leaving little or almost no space for narratives. The questionnaire changes the professional conversation and leaves the professional and the client in a new interactional situation.
In a profession where discretion has been highly valued and the professional conversation to a large extent has been shaped situationally, standardized inte- raction challenges the professional-client relationship. In the article certain techni- ques for handling the questionnaire are discerned.
Department/s
- School of Social Work
Publishing year
2014
Language
Swedish
Pages
4-23
Publication/Series
Socialvetenskaplig tidskrift
Volume
21
Issue
1
Full text
- Available as PDF - 141 kB
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Links
Document type
Journal article
Publisher
Forsa
Topic
- Social Work
Keywords
- Social sciences
- Socialt arbete
Status
Published
Project
- Documents, forms and paperwork – expanding documenting practices in health care and social service
Research group
- Kriminal- och socialvetenskapligt nätverk
ISBN/ISSN/Other
- ISSN: 1104-1420