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Håkan Johansson. Foto: Patrik Hekkala

Håkan Johansson

FD | Professor

Håkan Johansson. Foto: Patrik Hekkala

The importance of discretion for welfare services to minorities : Examining workload and anti-immigration attitudes

Författare

  • Carolin Schütze
  • Håkan Johansson

Summary, in English

Migration influx in Western countries resulting in increasingly diverse societies results in more complex situations for bureaucrats in their client interactions in welfare organizations. The role of discretion for services to clients has received much attention in the public administration research and therefore this study explores the relation among perceived workload, anti-immigration attitudes, perceived discretion, and perceived difficulty in working with migrants. The paper examines the function of perceived discretion as moderator or mediator variable in this constellation. The relations are examined by using structural equation modelling based on a survey among Swedish welfare bureaucrats (N = 1,319). The results show that heavier perceived workload increased the likelihood of experiencing work with migrants as difficult and that greater perceived discretion decreased the likelihood of experiencing work with migrants as difficult. The results suggest that perceived discretion functions as a mediator for the relation between perceived workload and difficulty in work with migrants: potentially functioning as a ‘buffer’ for organizational pressure. We also found that bureaucrats who hold negative attitudes towards migrants were more likely to express their work with migrants as more difficult. This paper contributes to the public administration literature by increasing our knowledge on how discretion has significance in relation to when bureaucrat's behaviour is determined by specific organizational and personal factors.

Avdelning/ar

  • Socialhögskolan

Publiceringsår

2020-12

Språk

Engelska

Sidor

426-443

Publikation/Tidskrift/Serie

Australian Journal of Public Administration

Volym

79

Issue

4

Dokumenttyp

Artikel i tidskrift

Förlag

Wiley-Blackwell

Ämne

  • Social Work

Nyckelord

  • discretion
  • migration
  • quantitative methods
  • street-level bureaucracy
  • welfare organizations

Status

Published

ISBN/ISSN/Övrigt

  • ISSN: 0313-6647